Terms of Service

1. Acceptance and eligibility

By using the Services, you represent that you are at least 16 years old (or the older age required in your jurisdiction), have the legal capacity to enter into a binding contract, and are not barred from using the Services under applicable law.

If you are accepting these Terms on behalf of a company, organization, government, or other legal entity, you represent that you are authorized to bind that entity, and “you” refers to that entity. If you do not have that authority, do not accept these Terms or use the Services.

If your organization has signed a separate written agreement with OmniLink that conflicts with these Terms, that written agreement controls. Otherwise, these Terms (together with any order forms, Acceptable Use Policy, Data Processing Addendum, and product-specific terms referenced here) form the entire agreement between you and us regarding the Services.

2. The Services

OmniLink provides a platform for designing, deploying, and operating AI agents that combine cloud-hosted reasoning with local tool execution. The Services include, without limitation:

• The OmniLink REST API and HTTP bridge, including endpoints for chat, tool orchestration, memory, knowledge, speech, and usage management.
• The OmniLink Python library, command-line tools, and extensions for editors such as Visual Studio Code.
• The OmniLink Dashboard, including agent configuration, credentials, billing, observability, and team management.
• OmniSim, our simulation environment for prototyping agents against virtual systems.
• Documentation, sample code, templates, demonstrations, and other supporting materials.

Specific features may have additional product-specific terms, rate limits, or data-handling characteristics that we publish in the documentation or surface in the Dashboard. Those additional terms are incorporated into these Terms by reference.

3. Accounts and credentials

3.1 Account registration

To access most parts of the Services you must create an account. You must provide accurate, complete, and current information and keep that information up to date. We may require verification of your email address or identity before enabling certain features.

3.2 Workspace owners and Users

A workspace owner can invite teammates as Users with appropriate roles. The workspace owner is responsible for the conduct of all Users on its workspace and for ensuring that each User complies with these Terms and the Acceptable Use Policy.

3.3 Omni Keys and other credentials

Omni Keys are secret bearer tokens used to authenticate requests to the OmniLink API. You are responsible for keeping your Omni Keys and any other credentials confidential and for all activity that takes place under your account or via your credentials. You agree to:

• Never embed Omni Keys in client-side code, public repositories, screenshots, or other shared artifacts.
• Use environment variables or secret managers to handle credentials in production environments.
• Rotate keys regularly and immediately if you suspect a credential has been exposed.
• Notify security@omnilinktechnology.com promptly if you become aware of any unauthorized access, credential exposure, or other security incident.

3.4 Use by automated agents

You may operate the Services through automated systems and agents you build. You remain fully responsible for those systems’ behaviour, including the prompts they generate, the actions they take, and the third-party systems they touch.

4. Plans, credits, payments, and renewals

4.1 Plans and credits

The Services are offered under free, paid, and enterprise plans. Each plan has its own monthly credit allotment, rate limits, available features, and support terms. Credits are consumed when you make billable API calls, run tool executions that trigger cloud reasoning, store data above a plan threshold, or use other metered features. We may publish updated pricing or credit definitions from time to time.

4.2 Fees and taxes

You agree to pay all fees due under the plan you select, plus all applicable taxes, duties, and government charges, except for taxes based on our net income. Fees are quoted in U.S. dollars unless we indicate otherwise.

4.3 Payment method

You authorize us and our payment processor (currently Stripe) to charge your designated payment method for all fees due, including recurring subscription fees and metered overages. If a payment fails, we may retry the charge, suspend access, or downgrade your plan until payment is received.

4.4 Renewals, cancellation, and refunds

Subscription plans automatically renew at the end of each billing cycle for another cycle of the same length unless you cancel before the renewal date. You can cancel at any time from the Dashboard. Cancellation stops future renewals; it does not entitle you to a refund of fees already paid, except where required by law or where we explicitly say otherwise. Unused credits do not roll over between billing cycles unless the plan documentation says otherwise, and they have no cash value.

4.5 Free plans and trial periods

Free plans and trials are offered at our discretion. We may impose lower rate limits, reduced retention, or feature restrictions on these plans, and we may modify or discontinue them at any time.

4.6 Disputed charges

Notify support@omnilinktechnology.com within 30 days of an invoice if you believe a charge is incorrect. We will work with you in good faith to resolve any billing dispute.

5. Acceptable Use Policy

You agree not to use the Services in any way that is unlawful, harmful, or prohibited by this Acceptable Use Policy. The list below is illustrative, not exhaustive, and mirrors the standards followed by leading AI providers.

5.1 Prohibited activities

• Violating any applicable law, regulation, sanction, or third-party right (including intellectual-property, privacy, publicity, contract, or consumer-protection rights).
• Generating, soliciting, or facilitating sexually-exploitative content involving minors, non-consensual intimate imagery, or content that promotes self-harm or suicide.
• Generating content that incites or facilitates violence, terrorism, mass casualty, weapons development (including chemical, biological, radiological, nuclear, or high-explosive weapons), or coordinated harm against individuals or groups.
• Harassing, defaming, threatening, or intimidating any individual or group; promoting discrimination, hate, or violence based on protected characteristics.
• Engaging in fraud, scams, deceptive marketing, market manipulation, plagiarism, or impersonation of a person or organization in ways likely to cause harm.
• Creating malware, spyware, ransomware, exploits, or other code intended to disrupt, damage, or gain unauthorized access to systems, networks, accounts, or data.
• Attacking the Services or third-party systems, including by attempting to bypass authentication, rate limits, sandboxes, or safety filters, probing for vulnerabilities without authorization, or stress-testing infrastructure without our prior written consent.
• Scraping, reverse-engineering, or harvesting data from the Services in violation of these Terms or applicable law, other than for documented and lawful interoperability purposes that we permit.
• Using the Services to develop a competing foundation model, agent platform, or large-scale dataset, including by distilling, fine-tuning, or otherwise training models on OmniLink outputs in ways the model provider prohibits.
• Mass distribution of unsolicited messages, spam, or disinformation through the Services or as outputs of agents.
• Using the Services to make consequential decisions about individuals (including in employment, education, lending, housing, healthcare, insurance, legal, or government services) without appropriate human oversight, validation, and disclosure.
• Submitting personal information of others that you do not have a lawful basis to process, including sensitive categories of personal information.

5.2 High-risk and regulated uses

You may not use the Services for high-risk applications unless you have implemented appropriate safety, oversight, accuracy, and notification controls and have a separate written agreement with OmniLink that explicitly permits such use. High-risk applications include, without limitation, operation of safety-critical industrial systems, control of autonomous vehicles or weapons, medical diagnosis or treatment, mental-health crisis response, legal advice in regulated jurisdictions, and individualized financial advice.

5.3 Disclosure of AI involvement

You must clearly inform users when they are interacting with an AI agent rather than a human, where applicable law requires such disclosure or where failure to do so would be misleading. Outputs that could be mistaken for authoritative professional advice should be accompanied by suitable disclaimers.

5.4 Enforcement

We may investigate suspected violations, request information from you, suspend or limit features, remove offending content, terminate your account, and report violations to appropriate authorities. We may also cooperate with our third-party AI providers when they investigate suspected violations of their usage policies.

6. Customer Content and outputs

6.1 Inputs (Customer Content)

You retain all rights, title, and interest in and to the Customer Content you submit to the Services, subject to the limited licenses you grant under these Terms. You represent and warrant that you have all necessary rights and permissions to submit Customer Content and that doing so does not violate applicable law or third-party rights.

6.2 Licence to operate the Services

You grant OmniLink a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, reproduce, display, and create derivative works of your Customer Content solely to provide, secure, support, and improve the Services, to enforce our Terms and policies, and to comply with our legal obligations. We do not use Customer Content to train OmniLink-owned foundation models.

6.3 Outputs

As between you and OmniLink, you own the outputs that AI models or tools generate in response to your inputs, subject to (a) our underlying intellectual property in the Services, (b) the terms of the third-party AI provider that generated the output, and (c) any limitations imposed by applicable law. Because models can produce similar outputs for similar inputs, the same or similar outputs may be generated for other users; you do not have an exclusive right to such outputs.

6.4 Responsibility for outputs

Outputs are generated probabilistically and may be inaccurate, biased, offensive, infringing, or otherwise unsuitable for your use case. You are responsible for evaluating each output, reviewing it before relying on it for any consequential decision, and ensuring that your use of the output complies with these Terms, applicable law, and the rights of third parties. You must not represent outputs as human-generated in contexts where that would be deceptive.

6.5 No medical, legal, financial, or other professional advice

The Services and the outputs they produce are not a substitute for professional advice from a qualified medical, legal, financial, accounting, mental-health, safety, or other professional. If you require professional advice, consult an appropriate professional.

7. Third-party AI providers and model behaviour

OmniLink routes reasoning to the third-party AI provider you select for each agent (such as Anthropic, OpenAI, Google, or xAI). When you choose a provider, you also agree to comply with that provider’s usage policies for the content you submit. We may transmit your inputs and the necessary context to the selected provider for processing.

We may add, remove, or change the available AI providers and models at any time. We may also fall back to alternative providers or models when the selected one is unavailable, in which case the alternative will be subject to that provider’s policies. Pricing and behaviour can vary across models, and we may meter usage based on the actual model invoked.

AI models, including those provided through the Services, have known limitations. They can produce inaccurate, biased, or harmful outputs; they may refuse to perform certain tasks; and their behaviour can change without notice as providers retrain or fine-tune their models. You acknowledge these limitations and agree that we are not responsible for them beyond our obligations explicitly stated in these Terms.

8. Integrations and customer systems

You may connect the Services to third-party systems such as smart-home hubs, robotics platforms, IoT devices, knowledge sources, or workflow tools. When you do so, you authorize us to access those systems on your behalf to perform the actions you configure. You are responsible for ensuring that your use of those systems complies with the operator’s terms, applicable law, and any required safety or risk assessments.

You must implement appropriate physical safeguards when agents control real-world systems — for example, emergency stops, fail-safe interlocks, supervised operation, and risk assessments for robotic deployments. OmniLink is not liable for damage caused by integrations you configure or actions agents take in the physical world.

9. Intellectual property

9.1 OmniLink’s rights

The Services, including the underlying software, models, documentation, designs, names, logos, and other materials (excluding Customer Content and outputs), are owned by OmniLink and its licensors and are protected by intellectual property and other laws. Except for the limited rights expressly granted in these Terms, no rights are granted to you by implication, estoppel, or otherwise.

9.2 Licence to you

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Services for your internal business or personal purposes during the term of these Terms.

9.3 Restrictions

You agree not to, and not to permit anyone to:

• Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the Services, except to the extent that applicable law expressly permits despite this prohibition.
• Copy, modify, distribute, sell, sublicense, lease, or create derivative works of the Services or any part of them, except as expressly permitted.
• Remove or obscure any proprietary notices, branding, or metadata.
• Use the Services to build a competing platform or substantially similar service.
• Circumvent any technical limitations, usage controls, safety filters, or audit mechanisms.

9.4 Trademarks

“OmniLink,” the OmniLink logo, “OmniSim,” and other OmniLink marks are trademarks of OmniLink Technology Inc. You may not use them without our prior written consent except for factual references to the Services.

10. Feedback

If you choose to provide feedback, suggestions, or ideas about the Services, you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable licence to use, reproduce, modify, and create derivative works of that feedback for any purpose, without attribution or compensation. You represent that the feedback is not subject to any obligation of confidentiality and does not infringe third-party rights.

11. Confidentiality

Each party may have access to non-public information of the other that is identified as confidential or that should reasonably be understood to be confidential (“Confidential Information”). Each party will use the other party’s Confidential Information only to exercise its rights and perform its obligations under these Terms and will protect it with the same degree of care as it uses for its own confidential information of a similar nature, and in any case no less than a reasonable standard of care.

Confidential Information does not include information that (a) is or becomes publicly available without breach of these Terms, (b) was known to the receiving party before disclosure without an obligation of confidentiality, (c) is rightfully received from a third party without restriction, or (d) is independently developed without use of the disclosing party’s Confidential Information.

12. Privacy and data protection

Our collection and use of personal information is described in the Privacy Policy, which is incorporated into these Terms by reference. If you are using the Services as a controller of personal information of EEA, UK, Swiss, or other regulated individuals, you may request our Data Processing Addendum, which incorporates the relevant Standard Contractual Clauses or other lawful transfer mechanisms.

13. Beta and experimental features

From time to time we may make beta, preview, alpha, or experimental features available (“Beta Features”). Beta Features are provided “as is” and “as available,” may change or be withdrawn without notice, may have lower service levels, and may have additional terms specific to that Beta Feature. We make no warranties of any kind with respect to Beta Features. We may use information about your use of Beta Features to improve them.

14. Suspension and termination

14.1 Termination by you

You may stop using the Services at any time and cancel paid subscriptions from the Dashboard. Termination does not relieve you of obligations accrued before termination, including fees due.

14.2 Termination by us

We may suspend or terminate your access to the Services, with or without notice, if (a) you breach these Terms or the Acceptable Use Policy; (b) your account is involved in fraudulent, abusive, or illegal activity; (c) your use poses a security or safety risk to OmniLink, our users, or third parties; (d) we are required to do so by law or in response to a lawful government request; or (e) we discontinue the Services or a particular feature.

14.3 Effect of termination

On termination, your right to use the Services ends, and we may delete or disable access to your Customer Content after a commercially reasonable period. Provisions that by their nature should survive (including provisions on ownership, licences granted to OmniLink, confidentiality, indemnities, disclaimers, limitations of liability, and dispute resolution) will survive termination.

15. Disclaimers

THE SERVICES AND ALL OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, OMNILINK AND ITS AFFILIATES, LICENSORS, AND SERVICE PROVIDERS DISCLAIM ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, ACCURACY, QUIET ENJOYMENT, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE.

OMNILINK DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; THAT OUTPUTS WILL BE ACCURATE, COMPLETE, OR FREE OF OFFENSIVE OR INFRINGING CONTENT; OR THAT DEFECTS WILL BE CORRECTED. YOU USE THE SERVICES AT YOUR OWN RISK.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above may not apply to you.

16. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL OMNILINK OR ITS AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR (a) ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, OR OTHER INTANGIBLES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; OR (b) DAMAGES IN THE AGGREGATE EXCEEDING THE GREATER OF (i) THE AMOUNTS YOU PAID TO OMNILINK FOR THE SERVICES DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (ii) ONE HUNDRED U.S. DOLLARS (USD $100).

THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND APPLY EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES; IN THOSE JURISDICTIONS THE LIMITATIONS ABOVE APPLY TO THE MAXIMUM EXTENT PERMITTED.

17. Indemnification

You agree to defend, indemnify, and hold harmless OmniLink and its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your use of the Services or your Customer Content;
• Your violation of these Terms, the Acceptable Use Policy, applicable law, or third-party rights;
• The outputs you generate through the Services and any decisions or actions you take based on those outputs;
• Your integrations with third-party systems and any actions agents take on those systems.

We will notify you of any claim subject to indemnification, give you reasonable control over the defence (provided you do not settle a claim in a way that imposes obligations on us without our written consent), and cooperate at your expense.

18. Export, sanctions, and government users

The Services may be subject to U.S. export controls, sanctions laws, and similar regulations of other jurisdictions. You represent and warrant that you and any authorized Users are not located in, organized under the laws of, or ordinarily resident in a country or region subject to comprehensive U.S. sanctions, and that you are not a person identified on any U.S. or other applicable restricted-party list. You agree to comply with all applicable export, re-export, and sanctions laws and regulations when using the Services.

The Services are commercial computer software developed exclusively at private expense. If you are a U.S. government entity, your use of the Services is subject to FAR 12.212 and DFARS 227.7202, and you receive only those rights customarily provided to the public.

19. Governing law, arbitration, and class-action waiver

19.1 Governing law and venue

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of laws principles. Except for disputes subject to arbitration below, the parties agree to the exclusive jurisdiction and venue of the state and federal courts located in Delaware for any dispute arising out of or relating to these Terms or the Services.

19.2 Informal resolution first

Before filing a claim, you agree to try to resolve the dispute informally by contacting support@omnilinktechnology.com and providing a description of the dispute and the relief you seek. We will attempt in good faith to resolve the dispute within 60 days.

19.3 Binding arbitration

If the dispute is not resolved informally, you and OmniLink agree to resolve any dispute arising out of or relating to these Terms or the Services by binding individual arbitration administered by a reputable arbitration provider under its then-current commercial arbitration rules. The arbitration will be conducted in English in Wilmington, Delaware, or by video conference where permitted. The arbitrator’s decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

You may bring an individual claim in small-claims court if it qualifies. Nothing in this section prevents either party from seeking injunctive or other equitable relief in court to protect intellectual-property rights or to stop a security incident.

19.4 Class-action waiver

YOU AND OMNILINK AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, REPRESENTATIVE, OR CONSOLIDATED ACTION. The arbitrator may not consolidate claims of more than one person and may not preside over any form of representative or class proceeding.

19.5 Opt-out

You may opt out of the arbitration agreement and class-action waiver in this Section 19 by sending written notice of your decision to opt out to legal@omnilinktechnology.com within 30 days of first accepting these Terms.

19.6 Limitations

Where the arbitration agreement or class-action waiver is not enforceable under applicable law (for example, certain consumer-protection laws), those provisions do not apply, but the rest of these Terms remain in effect.

20. Changes to the Services and these Terms

We continuously improve the Services. We may add, change, deprecate, or remove features and may modify pricing, credit definitions, rate limits, and service levels. Where a change materially decreases a feature you rely on, we will give reasonable advance notice through the Dashboard, email, or our changelog.

We may revise these Terms from time to time. We will post the revised Terms on this page and update the “Last updated” date. For material changes, we will provide additional notice (such as an email or in-product banner) before the changes take effect. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Services before the effective date.

21. Miscellaneous

• Entire agreement. These Terms, together with any order forms, the Privacy Policy, the Acceptable Use Policy, the Data Processing Addendum (if applicable), and any product-specific terms referenced here, constitute the entire agreement between you and OmniLink regarding the Services and supersede prior or contemporaneous agreements on the same subject.
• Severability. If any provision is found unenforceable, the remaining provisions will remain in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
• No waiver. Our failure to enforce a provision is not a waiver of our right to enforce it later.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for failures or delays caused by events beyond reasonable control, including natural disasters, war, terrorism, civil unrest, labour disputes, internet or telecommunications failures, government actions, or failures of upstream service providers.
• Notices. We may give notices to you by email to the address on your account, through the Dashboard, or by posting on our website. Notices to us should be sent to legal@omnilinktechnology.com.
• Independent contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, agency, joint venture, or employment relationship.
• No third-party beneficiaries. These Terms do not create rights for any third party.
• Headings. Section headings are for convenience only and do not affect interpretation.

22. How to contact us

Questions or notices about these Terms can be sent to legal@omnilinktechnology.com. Support inquiries can be sent to support@omnilinktechnology.com. Security reports can be sent to security@omnilinktechnology.com.